Server Watch

This is a 24x7 monitoring, analysis and escalation service based on alerts and early warning data received from NENG’s software. Typically any server monitoring tool generates between 9-20 alerts per day per server. Under Server Watch our engineers watch the alerts, analyze them and intelligently escalate issues (with steps to resolution) to the customer's phone (if it is an emergency), text message or e-mail. With Server Watch, NENG engineers do not need access behind the end client's firewall or to the servers being monitored. The alert analysis is performed using remote diagnostic software permitting the engineers at the NOC to get sufficient diagnostic information to process alerts being received. Server Watch covers the following:

24x7 monitoring, analysis and escalation
Anti-Virus Monitoring
Backup Monitoring
Patch Management

Early Warning and Preventive Alerts for:

Hardware (memory, disk, RAID and UPS)
Microsoft Windows 2000 and above
Active Directory
Linux
Microsoft Exchange 2000 and above
Microsoft SQL Server 2000 and above
Citrix Metaframe
Antivirus

Services Security Backup & Disaster Recovery System Monitoring Desktop Care Network Device Watch Server Care Server Watch Business Servers & Systems Document and Email Management IP Telephony & Communications Point of Sale Systems (POS)	Server Watch This is a 24x7 monitoring, analysis and escalation service based on alerts and early warning data received from NENG’s software. Typically any server monitoring tool generates between 9-20 alerts per day per server. Under Server Watch our engineers watch the alerts, analyze them and intelligently escalate issues (with steps to resolution) to the customer's phone (if it is an emergency), text message or e-mail. With Server Watch, NENG engineers do not need access behind the end client's firewall or to the servers being monitored. The alert analysis is performed using remote diagnostic software permitting the engineers at the NOC to get sufficient diagnostic information to process alerts being received. Server Watch covers the following: 24x7 monitoring, analysis and escalation Anti-Virus Monitoring Backup Monitoring Patch Management Early Warning and Preventive Alerts for: Hardware (memory, disk, RAID and UPS) Microsoft Windows 2000 and above Active Directory Linux Microsoft Exchange 2000 and above Microsoft SQL Server 2000 and above Citrix Metaframe Antivirus
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